Q: What if it rains right after?
A: In most cases, rainfall will not harm your application. In fact, most applications need to be watered in, so rainfall is beneficial. However, if it's raining when we're planning on coming out, we will reschedule your application. If it does happen to rain after we did your service wait about 7-10 days to correctly gage the effectiveness of the treatments, if you can't see visible results simple call the office and we will be glad to schedule a time to come back for a complimentary retreat.
Q: What if I want to mow my yard right after you did an application?
A: With dry granular fertilizer applications, it doesn't matter at all. The lawnmower will not "suck up" the fertilizer. But if we did a liquid weed control application, give it 7-10 days to judge the effectiveness, and give us a call if you don't see some results. If you have a lawn mowing crew that has a set schedule (or you always mow on certain days,) just let us know, and we'll note that on your account and work around it.
Q: When can I mow and water?
A: Rule of thumb is to wait 24 hours, water the application, then mow. You can wait longer if you want to, but try to get it watered within 7 days, if there's no rain. Each time we come out, we'll leave information about the application on your door with your invoice.
Q: Do I have to water before I mow?
A: For best results after an application, you need to water before mowing.
Q: When can I let my children and dogs out?
A: If we did a liquid application, please let it dry before letting children and pets on the lawn--about 30 minutes.
Q: Why is there fertilizer on my driveway & patio?
A: We do our best to keep fertilizer off your concrete areas, but you might find some once in awhile, because the commercial spreaders that we use are designed for the best possible coverage. The fertilizer we use will not hurt or stain your concrete.
Q: Why are you doing an application in the winter?
A: Although your lawn may be brown and dormant in January and February and looks like it doesn't need anything, there are literally millions of weed seeds down there, just getting ready to germinate. Over the winter, rain and wind and animals have brought all kinds of seeds to your lawn. Our pre-emergent is designed to stop a lot of these before they germinate. Once certain weeds germinate (like crabgrass) they are extremely difficult to control.
Q: Why are you doing an application when my lawn is brown and I can't water?
A: Summer drought can put some nice lawns into premature dormancy, and we understand that it's not always possible or practical to keep watering, not to mention the water bill! But even though it looks brown, the root system is still active and still needs caring for, even more so because it is drought-stressed. When the fall rains come, your lawn will recover much more quickly than those that have not been fertilized, and the late summer fertilizer will give it a healthy boost to help protect it against cold weather and freeze damage.
Q: Why do I still have weeds after I've been on your service awhile?
A: There are many different scenarios that will produce different answers. But, regardless of the scenario, if you see weeds between your regular applications, just call us and we'll take care of it.
Q: Why are you doing another application so soon?
A: During spring and summer, when get into the growing season, your applications could be 4 weeks apart. If it's your first year on the service and your technician may have to do 2 or 3 applications as close together as a week or 10 days. While this is a rare instance, we do realize that may not be convenient for your budget, but it's what your lawn needs to get into shape.
Q: Will you ever come out and apply an application that you feel is necessary?
A: We will never come out and perform any unauthorized supplemental applications without your knowledge and prior approval. If we feel your yard needs an extra or supplemental application due to results from a recent soil test or diagnosed issue, we will always call you and discuss all your options prior to applying anything outside the normal scope of work of your specific plan.
Q: Why did you do 2 (or 3) applications at once?
A: Certain supplemental applications coincide time-wise with regular applications. If you requested one of these applications, it may coincide with your fertilizer application. The applications are perfectly compatible and thus can be done at the same time. If this is a strain on your budget, you may feel free to take an additional 30 days to pay, or just call our office if you need to make other arrangements. We'd rather get the applications down at the right time and get paid a little later, than put the applications down at the wrong time.
Payment / Billing
Q: How do I pay my bill?
A: Each time we come out, we will leave your invoice on the door. There are many ways to pay:
- Mail a check after each application
- Pre-pay for the entire year and get a discount
Q: Do you take credit cards?
A: Currently we do not.
Q: Is there a discount for paying for the year?
A: If you would like to prepay for the year, we offer a 5% discount. If you take the full program, plus one supplemental application (Preventive Grub or Fire Ant) we offer an 8% discount on everything.
Q: May I take extra time to pay if I had 2 different applications at once?
A: Of course. Sometimes two applications are done at once because it's the proper time to do them, but we know that's tough on the budget. In that situation, you may take an additional 30 days to pay.
Q: How long do I have to pay my bill before a late fee is applied?
A: We ask that you pay within 30 days, but we do not apply late fees. If it's going to be over 30 days, please call our office to notify us. When the time comes for your next service application if you have an outstanding balance we will call you to make payment arrangements, and you can either drop us a check in the mail or leave payment on your door and we will service that day while we are in your neighborhood. Once you are over 30 days your account is considered outstanding and your service will be suspended until payment is rendered and then once your account is current will be happy to resume service.